Warranty Policy

Last updated: September 25, 2026

MOAOSHINE provides a one-year warranty against defects in materials and workmanship for footwear purchased directly from moaoshine.com. The warranty period starts on the original purchase date.

What is covered

A defect in the materials or construction of the footwear that appears during normal use within the one-year period is covered. If we confirm a covered defect, we will arrange a repair or replacement at no charge. If the same style is unavailable, we will discuss a comparable replacement or another remedy required by applicable law.

What is not covered

The warranty does not cover ordinary wear and tear, cosmetic changes from regular use, damage caused by misuse or improper care, accidents, unauthorized alterations or repairs, or lost or stolen items. It does not replace our separate return process for a change of size or preference.

How to make a claim

1. Email info@moaoshine.com with your order number, a description of the issue, and clear photos.
2. We will review the information and let you know whether the item needs further inspection. Please wait for instructions before mailing footwear.
3. For an approved claim, we will arrange the repair or replacement and pay to send the repaired or replacement pair to a U.S. address.

This warranty gives you specific rights. You may have other rights under applicable law, and this warranty does not limit those rights. For help, visit Contact us.